Refund Policy

Hygiene and Safety: Due to the intimate nature of the products, most stores do not accept returns or exchanges on items that have been opened or used.

Defective Products: If a product is defective or damaged upon receipt, customers should be able to return it within a specific timeframe (usually 14-30 days) for a replacement or refund.

Unopened Items: Unopened and unused items may be eligible for return within a specified period, usually 14-30 days, provided they are in their original packaging and include all tags or accessories.

Exclusions: Certain items, such as lubricants, dildos , Vibrators or items categorized as final sale, may not be returnable.

Proof of Purchase: Customers typically need to provide proof of purchase, such as a receipt or order confirmation.

Return Process: The policy should outline the steps customers need to take to return an item, such as how to pack it, where to send it, and whether return shipping fees apply.

Customer Service Contact: Provide information on how to reach customer service for any questions regarding returns or refunds.